Website: https://nomadbunny.com
Effective Date: September 14, 2026
Last Updated: September 14, 2026
Support Email: infonomadbunny@gmail.com
Return Window: 7 days from delivery
Damage/Defect Reporting Window: 48 hours from delivery
Restocking Fee: None
Publishing note: This is a strict commercial return policy draft and should be reviewed by a lawyer for compliance with the consumer-protection laws applicable to NomadBunny and its customers. Nothing in this policy is intended to remove rights that cannot legally be excluded. The authorized return address remains to be added before publication.
1. General Return Rule
NomadBunny accepts eligible returns only when the return request is submitted within 7 days of the delivery date.
Return requests submitted after this return window will not be accepted under this commercial Return Policy, except where a different remedy or period is required by applicable law or where the item qualifies under the damaged/defective-item provisions below.
An item is considered delivered when the applicable shipping carrier records the shipment as delivered to the order address or otherwise confirms delivery under its tracking system.
2. Strict Eligibility Requirements
To qualify for a return under this policy, all of the following conditions must be satisfied:
- The return request must be submitted within the applicable return window.
- A valid order number, receipt, or other acceptable proof of purchase must be provided.
- The item must be unused and unworn, where applicable.
- The item must be in original, resalable condition.
- The item must be undamaged.
- The original packaging, tags, labels, accessories, inserts, and other included materials must be present where applicable.
- The item must not show signs of use, wear, stains, odors, alteration, washing, damage, or misuse.
Items that do not meet these requirements may be rejected.
3. Rejected Returns
A return may be rejected where the item shows signs of use, wear, odor, damage, missing tags or labels, missing accessories, missing original packaging, alteration, misuse, or any other condition that makes it ineligible for return under this policy.
Where a return is rejected after being received, NomadBunny may return the item to the customer at the customer's expense. No refund will be issued for a rejected return unless required by applicable law.
4. Non-Returnable Items
The following items are non-returnable under this policy, except where applicable law requires otherwise or where the item is defective or damaged on arrival:
- final-sale and clearance items;
- gift cards;
- personalized, customized, or custom-engraved Products;
- no additional product-specific exclusions currently apply unless the Product page explicitly states otherwise; and
- any other Product explicitly marked as non-returnable at the time of purchase.
5. Proof of Purchase
A valid order number, receipt, or other acceptable proof of purchase is mandatory for a return request.
If NomadBunny cannot reasonably verify the purchase, the return request may be rejected unless applicable law requires otherwise.
6. Return Shipping Costs
For an eligible return requested for customer preference, change of mind, incorrect selection, or another non-defect reason, the customer is responsible for return shipping costs.
NomadBunny will be responsible for reasonable return shipping costs when the return is due to a confirmed Product defect, confirmed damage on arrival, or an error made by NomadBunny, subject to verification.
Where NomadBunny provides a prepaid return label, the label's cost may be deducted from the refund where permitted by law and where the return is not due to a NomadBunny error or a confirmed defect.
7. Restocking Fee
An accepted non-defective return is subject to no restocking fee.
No restocking fee will be applied to confirmed defective, damaged-on-arrival, or incorrect-shipment cases caused by NomadBunny, except where applicable law permits and requires a different treatment.
8. How to Request a Return
Before sending anything back, contact infonomadbunny@gmail.com with:
- your order number;
- the name of the Product you want to return;
- the reason for the return; and
- any other information reasonably requested by NomadBunny.
Do not send a return to an address or facility unless NomadBunny has first provided return instructions or authorization.
Unauthorized returns may be refused, may not be traceable, and may not qualify for a refund.
9. Return Authorization and Instructions
If your request is eligible, NomadBunny will provide return instructions, including the applicable return address or shipping process.
Return packages should be securely packed so the Product and original packaging are protected during transit.
Customers are responsible for the return shipment until it is received by NomadBunny or the designated return facility. We recommend retaining valid tracking information and shipment proof.
10. Inspection of Returned Items
All returned Products are inspected after receipt.
A return is not finally approved until the Product and its condition have been verified against the eligibility requirements in this policy.
If the returned Product fails inspection, NomadBunny may reject the return and, where permitted, return the Product to the customer at the customer's expense.
11. Refund Method and Timing
Approved refunds are issued only to the original payment method used for the purchase, generally through Razorpay's payment-processing system for online payments. Cash on Delivery refunds, where applicable, will be arranged using a method agreed with the customer. NomadBunny does not issue cash refunds except where required by applicable law.
After the returned Product is received and approved following inspection, refunds will normally be processed within 5–10 business days.
The time it takes for the refund to appear in your bank account, card account, or payment account depends on your bank, card issuer, or payment provider and is outside NomadBunny's control.
Any applicable restocking fee, non-refundable shipping charge, or other permitted deduction will be communicated and applied in accordance with this policy and applicable law.
12. Damaged or Defective Products
NomadBunny provides a separate exception for Products that arrive damaged or defective.
Customers should report a damaged or defective Product within 48 hours of delivery by emailing infonomadbunny@gmail.com and providing:
- the order number;
- a description of the damage or defect; and
- clear photographs or other reasonable evidence showing the Product and the issue.
NomadBunny may request additional photographs, video, packaging information, or other evidence reasonably necessary to assess the claim.
Where NomadBunny confirms that the Product was damaged on arrival, defective, or incorrectly supplied by NomadBunny, we will provide an appropriate remedy, which may include a replacement or a full refund, including the original shipping cost where required or reasonably applicable.
Important: Nothing in this section limits mandatory statutory warranties, guarantees, repair/replacement rights, refund rights, or other consumer rights that apply to defective or non-conforming Products under applicable law.
The stated reporting period is intended to facilitate prompt investigation and expedited resolution. It does not remove non-waivable statutory rights where the law provides a longer or different period.
13. Incorrect or Wrong Product Shipped
If NomadBunny sends a Product different from what was ordered, contact us as soon as reasonably possible at infonomadbunny@gmail.com with the order number and photographs of the Product received.
Where the error is confirmed as NomadBunny's, we will provide an appropriate remedy, which may include replacement, return instructions, or refund, without charging the customer return shipping for the correction, subject to applicable law.
14. Order Cancellations
Orders may be cancelled before they enter the shipping/fulfillment stage, subject to the cutoff below:
Cancellation cutoff: Cancellations are accepted only before the order is marked as shipped.
Once an order has shipped or entered a non-cancellable fulfillment stage, it cannot be cancelled under this section and must instead be handled under this Return Policy, subject to applicable law.
Contact infonomadbunny@gmail.com as soon as possible to request a cancellation.
15. Exchanges
Exchange policy: We do not offer direct exchanges. Customers should return an eligible item and place a new order.
No direct exchange is available under this policy.
16. Refund Exceptions and Legal Rights
This Return Policy governs NomadBunny's voluntary commercial return program. It does not override mandatory consumer-protection rights.
Where applicable law provides a statutory withdrawal period, implied warranty, guarantee, repair/replacement right, refund right, or other remedy that conflicts with this policy, the mandatory legal right will apply to the extent required.
17. Abuse and Fraud
NomadBunny reserves the right to investigate suspected return fraud, repeated policy abuse, false damage claims, altered or substituted Products, chargeback abuse, or other misuse of the return system.
Where legally permitted, NomadBunny may refuse future returns or restrict an account where there is reasonable evidence of abuse or fraud.
This provision does not limit any statutory consumer rights.
18. Contact for Returns
NomadBunny
Return/Support Email: infonomadbunny@gmail.com
Website: https://nomadbunny.com
Return Address: [AUTHORIZED RETURN ADDRESS REQUIRED BEFORE PUBLISHING]
19. Policy Changes
NomadBunny may update this Return Policy to reflect changes in Products, fulfillment operations, legal requirements, or business practices.
The updated policy will display a revised "Last Updated" date. Changes will apply to orders placed after the effective date of the updated policy, except where applicable law requires otherwise.